Contact Us
We read everything that arrives and we answer in the order it lands. Pick the row that matches your message and use the address beside it, because a report about a slow payout goes to a different desk from a note about a typo. Including the operator name and the date in your first message usually saves an entire round of replies.
| Your reason for writing | Send it to | Reply time |
|---|---|---|
| A casino paid you late, or refused a withdrawal | payouts [at] notjust2dollars.co.nz | Within 2 working days, and we re-test the brand |
| A factual error, a broken link or an out of date bonus term | corrections [at] notjust2dollars.co.nz | Within 3 working days |
| A question about how we score or rank a site | editorial [at] notjust2dollars.co.nz | Within 5 working days |
| Operators, media and partnership enquiries | partners [at] notjust2dollars.co.nz | Within 5 working days |
| Removing your details from our records | privacy [at] notjust2dollars.co.nz | Within 10 working days |
| Always include | The operator name, the date, and the amount if money is involved. |
|---|---|
| Attach if you can | A screenshot of the cashier confirmation or the support transcript. |
| Never send | Passwords, full card numbers, or copies of your identity documents. |
| What we cannot do | Contact an operator on your behalf, recover a lost balance, or lift a self-exclusion. |
We are an independent review site based in New Zealand, not a casino and not a regulator. If you need help with gambling harm rather than a review, Gambling Helpline NZ answers on 0800 654 655 at any hour.